The company with the distinctive title VOYARENT LIMITED, hereinafter referred to as Voyarent or company, having its registered office in the United Kingdom at 178, Seven Sisters Road, LONDON, N7 UNITED KINGDOM is registered at Companies House, registration number 13254231, created Voyarent.com, which is a website-platform active in the field of online yacht charters and rentals. This platform is used by all kinds of electronic devices (i.e. laptops, mobile phones, tablets, etc.)
19.Boat insurance
Voyarent’s purpose is to provide its users with services with clear terms that help the parties involved (users, owners, managers, travelers, renters, customers) to contact and transact comfortably and safely. Through the website is allowed all boat owners and operators to showcase their yachts to the general public to get bookings for boat charters or daily trips/cruises. They can enter information with their own rental terms and list the services they offer.
By following the guidelinesfor the reservation process set by boat owners at the platform , Voyarent ensures a fair and transparent platform that resprmects the preferences and requirements of both owners and charterers.
Voyarent acts as an intermediary, is not a party to the final agreement, nor is it involved in the execution and provision of the charter services. Voyarent is not responsible and makes no apology for any omissions, poor quality service or inconsistent service provision by the Owner in relation to the booking.
The primary responsibility of the company is to ensure the efficient management of bookings in accordance with the terms of use of the platform.
It is important to note that if the boat owner has published specific terms and conditions for the rental process on the platform, they have greater meaning and override the rules established by Voyarent. In this regard, Voyarent adheres to the payment and cancellation policies as well as the travel rules selected and registered by the boat owners during the registration process on the website. These policies and rules, set by the owners themselves, dictate the terms on which the booking is made and then managed financially by Voyarent. In conclusion, the role of the company lies in the efficient management of bookings according to the terms of use of the platform, while recognizing and giving priority to any specific conditions described by the boat owners themselves.
The company’s responsibility is limited to the electronic financial management of the reservation. The full responsibility for the correct execution of the reservation services rests exclusively with the shipowner who is the provider of the cruise services. The company is not responsible for inaccurate or incomplete information entered by the shipowner or for updating its registration information.
The company is not responsible for wrongdoing caused by any involved parties (including the owner, customer or third parties) and is exempt from any moral, material or other liability. In the event that a criminal or civil crime is committed during the trip by the user himself or any third party, the company bears no responsibility as it only manages the financial part of the reservation, as stated in these terms of use. The company is not legally responsible towards the users for any form of damage suffered by the respective user who, on his own initiative and with knowledge of the terms of the platform, proceeds to use it
The company is responsible for the online financial management of the reservation in accordance with the terms of use of the platform and adheres to the payment and cancellation policy and the travel rules selected and entered by the owners on the website during the registration process of their vessel.
Financial management means the electronic collection of the value of the reservation from the traveler and payment of this amount (minus platform service fees) to the owner after the completion of the reservation,
After the shipowner accepts the reservation and completes the agreement, the company manages and validates the reservation. Through the automated system, the rental amount and platform services are collected from the traveler. The payment and reservation details are sent to the owner, while at the same time the dates for the availability of the boat are reserved. At the same time, the system sends the traveler the confirmation with the details of the reservation and payment. The total value of the reservation includes only the value of overnight stays. Crew fees, cleaning fees, platform services, as well as additional mandatory or optional charges, they are not added to the final amount payable but are paid on arrival directly to the owner
24 hours after the end of the reservation (departure date indicated in the reservation details) and if there is no valid and proven dispute from the travelers, the payment process to the owner starts immediately.
In case of cancellation of the reservation, the article CANCELLATION OF RESERVATION-REFUND and CANCELLATION POLICY will be observed.
The company reserves the right to temporarily suspend its operation due to damage to the communication networks or for reasons of maintenance or upgrading of the website.
Users mean all natural or legal persons over the age of 18 who use the website, whether registered or not, including but not limited to: boat owners or managers, renters, travelers or customers, any kind of partners and those who generally browse and use the website. Users, whether registered users or visitors, when entering and browsing the website, automatically accept, agree and are bound by the terms and conditions described in this text, as well as the way the platform operates and the entire content of pages, text, graphics, images, photos and all files contained therein.
The terms of use of Voyarent include various clauses and information and constitute a legal and binding agreement between the users but also between the users and the company.
Users remain personally responsible for all operations carried out under their personal password, their username and generally their account. Registered users agree that they are solely responsible for the protection of their Voyarent password and must provide true and valid information about the data they provide. They must also notify Voyarent of any change in their information or unauthorized activity on their account by third parties. Accounts with false or incomplete information will be deleted without notice.
Voyarent reserves the right to access the content of registered users of the platform, whether produced by the user or downloaded from social network websites or third parties.
All users must comply with the rules and regulations of European and international law and the rules of conduct of the internet. They must also comply with the tax and legal status, regulations and restrictions that govern their respective countries.
It is prohibited in any way to send, re-broadcast or publish any misleading, illegal, threatening, defamatory, insulting, and pornographic, or any material that could encourage behavior that can be considered to be violating any law or raise any civil or criminal liability.
Republishing or reproduction of all or part of the content of the website without the written permission of Voyarent administrators is prohibited in any way.
To confirm the agreements, users accept and agree to all methods permitted by law including electronic or digital signature, e-mails, through the website, or in any other legal way.
For all stages of the booking process through the website, users agree to communicate and trade with each other strictly through the platform and communication between them outside the platform is expressly prohibited as well as the exchange of their personal data for concluding a future boat rental agreement .
Voyarent reserves the right to cancel the account of users who do not comply with the terms and conditions, without notice. If any transaction that leads to cancellation or any other reason is proven the company acquires claims against the owner, renter, users or any third party and will be entitled to compensation.
It means any natural or legal person, owner of private or professional boats, captain, shipowner, freight broker, manager or person authorized by them, over 18 years old, who uses the platform for registration, promotion and management of boats.
The owner is the ultimate provider and solely responsible for the provision and execution of the charter service. Through the use of the website, they can register, display, advertise, manage their boats and accept online reservations. Depending on their choice, they can accept online reservations with an automated reservation and payment process, thus automatically concluding an agreement and accepting the traveler’s reservation. They can also choose to accept the reservation at the request of the traveler and decide within 24 hours whether or not to accept the reservation. By choosing the Smart Search Service they receive requests to send a private offer from visitors.
The shipowner agrees and accepts that he has full responsibility for the observance and execution of the services of the agreement, for the content, the accuracy and the correct information of the data of his registration.
The shipowner registration must be synchronized and displayed in real-time and status at the time of the request, indicatively with details and images related to information about the boat, the prices, availability, amenities and itinerary.There may be other additional charges for additional services on behalf of the owner, indicatively depositing a security deposit, providing a meal, etc. This amount is usually mentioned in the total price but is paid on the basis at check-in.
The shipowner agrees to be solely responsible for their registration details, including the rules regarding charges and penalties for renting their vessel.
The owner is obliged to provide documents and evidence of ownership of the vessel as well as security documents at any time requested.The shipowner reserves the right to register their vessel in other platforms, providing that the prices set in Voyarent are at most equal to those set in other platforms and never higher.
The shipowners agree that, is responsible, committed, and obliged to protect the visitors’ data deemed necessary by the company to be transferred to them for the facilitation of the charter and the provision of their services and to comply with the European and international regulations of personal data protection.
The shipowner agrees, accepts and gives the right to the company, to transfer to the visitor their own personal data deemed necessary for completing the online reservation, achieving their immediate communication and finally the facilitation and execution of services ex part of the owner.
Ιτ means any natural or legal person over the age of 18 who uses the platform for the purpose of finding and renting a yacht.The traveler can choose whether to make a direct online reservation or an indirect reservation through the request process before the owner accepts the reservation.
Whichever booking method the visitor chooses, they agree and accept the terms of use as well as the policy, the prices and the terms of the charter which the owner has registered on the platform.
The visitor agrees, accepts and is obliged to comply with international and European rules of personal data protection. The visitor agrees, accepts and gives the right to the company, through the website, to transfer to the owner their personal data deemed necessary to make the online reservation, to achieve their immediate communication to facilitate and execute the services on behalf of the owner only. The visitor also agrees, commits and is obliged to protect the owners’ personal data which the company deems necessary to transfer to them for facilitating the charter and the execution of the platform’s services.
If the visitor chooses and proceeds to book without a captain, within 24 hours after the booking confirmation, they are required to present any navigation permits required by the owner. In case the visitor fails to do so, the owner will inform the visitor by email that they have another 24 hours at their disposal to fulfill their obligation. If the visitor does not proceed at the presentation of the documents, the owner can request the booking cancellation in accordance with the cancellation policy registered during the registration of the vessel on the platform and then the owner will receive the cancellation amount minus Voyarent’s service fees. In this case, the owner must inform Voyarent at support@voyarent.com.
The owner is also entitled to request the cancellation of the reservation in the above way if he notices that the renter’s navigation qualifications do not correspond to the navigation diplomas presented by the latter. In this case it is up to the owner to cancel the reservation, or to appoint his own crew to make the trip at an additional cost to the renter.
The renter agrees and accepts to strictly observe the rules of the vessel not to use the vessel for a purpose other than that written in the charter agreement.
He must comply with the principles of good seamanship, have sufficient experience in the management of the vessel and have certificates of competency available.
It is forbidden to use the boat for commercial purposes or to use drugs or alcohol on the boat.
He is obliged to deliver the vessel in the condition in which he received it and to sail in the sea area defined by the owner.
He is obliged to check according to the inventory list and identify any deficiencies.
Shortcomings that escape the owner’s attention do not give the customer the right to request a discount.
During the trip, necessary repairs due to wear and tear of materials by the renter require the permission of the owner.
Boat registration means the publication of the details and characteristics of each boat by the owners. Each owner can register an unlimited number of boats for free.
This means the boat charter agreement between owners and renters through the platform.
Bookings are made with a few simple steps through secure payment solutions in the following ways which, upon acceptance, bookings are a binding agreement between renters and owners.
IMMEDIATE ONLINE BOOKING: Immediate payment of the reservation after selection of the boat by the renter and confirmation, without the process of approval and acceptance of the reservation by the owner. After charging the required amount of the rental price from the renters’ account, Voyarent sends the confirmation and the booking details to those involved.
AFTER RENTERS’ REQUEST TO THE OWNER: The renter, after choosing the boat of his choice, activates the reservation request to the owner. The owner has 24 hours to answer whether or not he accepts the reservation. The payment of the reservation is activated automatically with the acceptance of the owner. Voyarent after charging the amount of the rental from the renter’s account sends the confirmation and the details of the reservation to the involved parties.
In the event that a renter needs to cancel their reservation, they can contact customer service at info@voyarent.com or +30 6981224758. During the cancellation process, a detailed description of the refund will be provided. The amount of the refund will depend on the time of cancellation and the cancellation policy selected and registered by the owner. Once this information is provided, Voyarent will begin the refund process, which will be completed within 15 business days, according to the platform’s terms of use. If the owner does not have a specific cancellation policy posted, Voyarent’s default policy applies. Under this policy, renters can receive up to a 100% refund if they cancel up to 24 hours before boarding. However, if the cancellation is made within 24 hours of boarding, the amount already spent will not be refunded. It is important to note that in any case of a refund, the recipients of the refund will be charged the platform service cost, which is calculated based on the total amount of overnight stays. The refund process, including this cost, will be completed within 15 working days. During the cancellation process, a detailed description of the refund will be provided. The amount of the refund will depend on the time of cancellation and the cancellation policy chosen and registered by the owner. Once this information is provided, Voyarent will initiate the refund process, which will be completed within 15 working days, in accordance with the platform’s terms of use.
100% refund if canceled up to 7 days before boarding.
50% refund if canceled up to 1 day before boarding.
100% refund if canceled up to 31 days before boarding.
50% refund if canceled up to 8 days before boarding.
60% refund if canceled up to 31 days before boarding.
50% refund if canceled up to 60 days before boarding.
(In the event that the vessel is re-chartered, the amount corresponding to the corresponding rental period of the initial rental will be returned to the Charterer)
The private cancellation terms are respected as long as they have been posted on the platform
It includes any unforeseeable event beyond the control of Voyarent and the Users such as, natural disasters, (fires, storms, floods,) war or terrorist attacks, disabilities and serious illnesses, damage to the vessel causing inability to sail the vessel, blockages and slowdowns in electronic communications networks.
In cases of force majeure and after you have provided the appropriate evidence within 24 hours of the event:
You are entitled to change the date of the trip without cancellation fees,(receiving a coupon)
depending on the availability of the vessel at the time of cancellation in the following cases:
Amount already spent is non-refundable.
The commission is returned to the renter in the form of a voucher and is valid for one year from its issue.
After 24 hours the charterer is entitled to claim accommodation costs for as many days as the boat is waiting.
It also acquires the right to unilaterally terminate the contract. The owner has the obligation to repair the boat or replace the boat with one of the same category, same value and age. If this is not possible, 100% of the money is returned to the renter, minus the platform’s service fees.
For the cases that meet the above conditions, the reservation is canceled and 100% of the money is refunded to the renter, minus the platform’s service fees.
Transactions through the platform are conducted in Euros, trough STRIPE,ensuring a streamlined and efficient payment process for both renters and owners. Reservation fees from renters and payment of these fees to the owners are conveniently and securely processed electronically through the platform. Upon confirmation of your reservation, you have the option of receiving non-refundable amounts immediately, according to the cancellation policy you have set. Your money remains safe until the completion of your booking, providing you with peace of mind throughout the transaction process prioritizing the security and confidentiality of payment information, and operating in compliance with the highest electronic payment security standards. These standards are maintained through the use of secure certified payment processing solutions provided by Stripe, which employ advanced encryption protocols to safeguard data transfer. The secure payment gateway provided by Stripe guarantees the protection of your payment information The PAYMENTS article outlines the accepted payment methods, with credit and debit cards such as MasterCard, Visa, and American Express being viable options. Upon completing the payment, you will receive a booking confirmation email from our team, and the necessary legal documents will be issued. Voyarent takes pride in prioritizing the safety of your funds. Refunds are available according to the terms and conditions of the platform. Through these secure and reliable payment mechanisms, Voyarent aims to provide a seamless and trustworthy experience for all users of the platform.
The Advance Payment Program is available to guests for qualifying bookings when paying with certain Payment Methods.Advance payment methods may vary by owner. Specifically, it depends on how owners choose to be paid. Some may offer an advance payment method
You will not be charged additional fees for using the Advance Payment Feature.
After the end of the trip and up to 24 hours, both the renter and the owner of the boat, have the opportunity to raise a dispute (Dispute), activating the special option from the control panel, or contact voyarent customer support. Disputes that have arisen during the trip and monetary claims are required as a result can be discussed through the dispute. Through the dispute ,the 2 parties (renter and owner) have the ability to address the issues to the company in order for it to contribute voluntarily to the smooth conduct of the process by proposing an unbiased compromise solution, if necessary, always in accordance with the terms of use of the platform.
Voyarent will not consider any claim if there is no signed contract between the renter and the owner. Claims must be sent to Voyarent within 24 hours of check in.
The company as an intermediary issues a receipt for the amount of the reservation and an invoice or receipt to the parties involved, only for the commission of its services, (service fees) as well as for refunds due to cancellations
The issuance of receipts for all other charges that refer to both the remaining amount of the original value of the reservation minus the platform’s service fees and additional possible expenses that may arise until completion of the trip, (indicative mooring fees or security deposit which are collected directly by the owner with a payment method of his choice.) is a responsibility and obligation of the owner.
The amount of money that refers to the respective daily stay of the renter.
(Commission and VAT are included in the nightly price.
Rates may not exceed corresponding listings on other advertising channels including
the owner's channel.)
This refers to the charge for cleaning the boat.
This refers to the charge for extra travelers. It is calculated based on the charge per traveler, for a number of travelers higher than the number specified by the owner.
This means the daily charge for Fridays and Saturdays, if this is different from the daily charge for the other days of the week.
It means the amount of money that refers to the cost of fuel of the boat which the renter pays to the owner of the boat after the end of the trip.
The boat is always delivered with a full fuel tank.
In case the cost of fuel is the responsibility of the traveler, he must deliver it to the owner again with the full fuel tank at his own expense, as he received it. In case the cost of fuel is the responsibility of the owner, then the renter has no obligation to return the boat with the full tank.
The amount that refers to the expenses of supplies, food, drinks, mooring, electricity and water supply in the mooring marinas (excluding the starting point marina) and other charges that are not mentioned in detail and may arise.
This refers to the refundable amount paid in advance by the visitor, which is intended as compensation to the owner in case they cause damage. . The Guarantee is returned upon completion of the reservation and inspection of the boat. In case there are damages that are not covered by the warranty, the owner reserves the right to submit supporting documents and claim compensation within 24 hours after the trip’s end. The renter is obliged to pay for the respective damages.
This refers to the amount of money that the renter is charged to be able to check out at a different port-marina from that of departure, provided that it is within the voyage of the boat.
This refers to the amount of the discount that the guest earns if the booking is made at an early date. The discount rate depends on how early the booking is made.
A last-minute discount refers to the discount earned by the renter if they book something from the available rental offers registered by the owners as ‘last-minute availability’. For such listings, there is not a cancellation option due to insufficient time between the reservation and the start date of the trip.
A long-term discount refers to the discount earned by the renter if they make a long-term reservation. The discount rate is adjusted depending on the reservation’s length.
Owners have the ability to decide whether a higher commission might lead to better visibility on the platform, thus allowing boat owners to attract more potential renters.
The platform’s service fee is calculated on the total amount of overnight stays.
Before proceeding with the booking confirmation, the guest is informed about the service fees which are listed separately in the booking costs breakdown. The company reserves the right to change the policy, the terms of use and the charges of all the services it provides. In any case of change of charges, the company will inform its members in a timely manner.
Boat insurance is an obligatory requirement, and it is the sole responsibility of the shipowner to ensure that their vessel is adequately insured. In essence, the shipowner assumes full accountability for selecting and maintaining an appropriate insurance policy for their boat, which safeguards their interests and the interests of others who may be affected by the boat’s operations.The company has no present or future responsibility from the non-coverage of the insurance chosen by the owner against any user or third party.
In the booking process, please ask to check the safety and legal documents of the boat.
During the rental period, it is important to be aware that there may be instances of damages, losses, or additional costs that could arise. These additional costs are separate from the overall cost of the overnight stay and services that the traveler has already paid for upon confirmation of the reservation.
The amount of the security deposit varies depending on the boat and is set by the owner during the boat registration process. The security deposit is paid in advance by the traveler directly to the owner at the time of receiving the boat before departure. This transaction solely takes place between the traveler and the owner, as the company facilitating the rental does not have any involvement or receive any fees or commissions related to this process.
The security deposit is returned to the traveler upon return and inspection of the boat as long as there is no dispute.
The method of payment of the security deposit is decided after consultation with the owner and the company does not bear any responsibility.
A charter agreement is a lease agreement that sets out all the details of the boat rental agreement.
The inventory form describes the equipment as well as the supplies included in the vessel at the time of departure.
The charter agreement and the inventory form are recorded in the vessel records.
Both the agreement and inventory are signed by both the traveler and the shipowner before the boarding and handling of the keys.
The checking of the inventory is made in the presence of the owners or their representatives and travelers on boarding and disembarking.
Both parties agree and undertake to, without delay, present the supporting documents required for the certification and security of the booking and the transaction.
Start of travel means the date and time of check in. End of trip means check out date and time.
These terms of use may be reviewed and updated by the company at any time.