Logo Voyarent


TERMS OF USE OF THE WEBSITE AND SERVICES

The company with the distinctive title VOYARENT LIMITED, hereinafter referred to as Voyarent or company, based in the United Kingdom at 178, Seven Sisters Road, LONDON, N7 UNITED KINGDOM registered in the Companies House, with registration number 13254231  created Voyarent.com, that is  a website-platform that is active in the field of yacht charters and rentals through the internet. This platform is used by all kinds of electronic devices(i.e., laptops, mobile phones, tablets, etc.)

CONTENTS

1. Company
2. Users:
3. Owners:
4. Renters or travelers:
5. Boat Registration
6. Boat rental
7. Booking options and steps
8. Cancellations – refunds
9. Cancellation policy – refunds
10. Refunds for reasons of force majeure.
11. Cancellations of special circumstances
12. Payments
13. Owner payment
14. Disputes
15. Receipts and invoices
16. Detailed charter fees
17. Charter discounts
18. Voyarent service fees
19. Boat insurance
20. Security deposit
21. Charter agreement and inventory form
22. Comments and reviews
23. Beginning and end of the itinerary
24. Open Date Booking
25.General

 1.COMPANY

  • The purpose of Voyarent is to provide its users services with clear terms that help those involved (users, owners, managers, travelers, renters, customers) to get in touch and trade-in comfortably and securely.  The website allows all yacht owners and operators to display their yachts to the general public to obtain bookings for yacht charters or short-sea excursions/cruises. They can enter information with their own rental terms and list the services they offer.
  •  By following the guidelines set by the boat owners, Voyarent ensures a fair and transparent platform that respects the preferences and requirements of both owners and renters.
  • Voyarent acts as an intermediary, is not a party to the final agreement, nor it is involved in the provision of charter services. Voyarent is not responsible and does not apologize for omissions, poor quality services or non-performance of services by the owner regarding the reservation. 

  • The primary responsibility of the company is to ensure the efficient management of reservations following the terms of use of the platform. However, it is important to note that if the owner of the boat has posted specific terms and conditions for rental on the platform, they hold greater significance and override the rules established by Voyarent. In this regard, Voyarent adheres to the payment and cancellation policies, as well as the travel rules selected and entered by the boat owners during the registration process on the website. These policies and rules, determined by the owners themselves, dictate the terms under which the reservation is made and subsequently managed.  Overall, the responsibility of the company lies in effectively managing the reservations in line with the platform's terms of use, while acknowledging and prioritizing any specific terms outlined by the boat owners themselves.
  • The company's liability is limited to the online financial management of the reservation. Full responsibility for the proper execution of the reservation services lies solely with the shipowner who is the provider of the cruise services. The company is not responsible for inaccurate or incomplete information entered by the shipowner or for updating the details of its registration. 

  • The company is not responsible for misconducts caused by any parties involved (including the owner, client or third parties) and is relieved of any moral, material or other liability. In the event that an act of a criminal or civil crime is committed during the trip by the user himself or any third party, the company bears no responsibility as it only manages the financial part of the reservation, as stated in these terms of use. The company is not legally liable to users for any form of damage suffered by the respective user who on their own initiative and with the knowledge of the platform’s terms proceeds to use it
  • The company is responsible for the online financial management of the reservation in accordance with the terms of use of the platform and adheres to the payment and cancellation policy  and travel rules chosen and registered by the owners on the website during the registration process of their boat.

Financial management means the electronic collection  of the value of the reservation  by the traveler and  pay out of this amount (less the platform service fees) to the owner after the reservation is completed.

  • After the reservation acceptance by the shipowner and completion of the agreement, the company manages and validates the reservation. Through the automated system, the rental amount is collected from the traveler and the payment and reservation details are sent to the owner, while at the same time the dates for the availability of the boat are binded. At the same time the system sends to the traveler the confirmation with the details of the reservation and the payment. The total value of the reservation includes the value of the overnight stays, the crew's fees the cleaning fees and the platform services.
  • 24 hours after the end of the reservation (check out date stated in the reservation details) and if there is no valid and proven dispute by travelers, the payment process to the owner begins immediately.

  • The company reserves the right to temporarily suspend its operation due to failure of communication networks or for reasons of maintenance or upgrade of the website.

  • The company reserves the right to suspend a Voyarent user account if it deems that the user does not meet or comply with these terms of use.
  • For the safety of the members, the company verifies and identifies their details with the registration (telephone number, e-mail address, VAT, Tax Office, and IDENTITY OR PASSPORT NUMBER).

In case of cancellation of the reservation, the article CANCELLATION OF RESERVATION-REFUNDS and CANCELLATION POLICY  shall be observed.

  •  Voyarent controls but is not responsible and does not apologize for the content published by the users of the website.
  •  Voyarent is not responsible for the tax obligations of the users. It is not responsible if the boat has a difference in relation to the registration.
  • The company is not responsible if a third party or user illegally invades the website or the service in order to cause damage.


2. USERS

Users means all persons natural or legal people over the age of 18 who use the website,registered or not, indicatively: owners or boat managers, renters, travelers or customers, all kinds of partners and those who generally browse and use the site. Users, whether registered users or visitors, upon entering the website and browsing, automatically accept, agree and are bound by the terms and conditions described in this text, as well as the mode of operation of the platform and the whole the content of the pages, text, graphics, images, photos and all files contained therein. 

  • The terms of use of Voyarent include various clauses and information and constitute a legal and binding agreement between the users but also between the users and the company.

Users remain personally responsible for all operations carried out under their personal password, their username and generally their account. Registered users agree that they are solely responsible for the protection of their Voyarent password and must provide true and valid information about the data they provide. They must also notify Voyarent of any change in their information or unauthorized activity on their account by third parties. Accounts with false or incomplete information will be deleted without notice.

Voyarent reserves the right to access the content of registered users of the platform, whether produced by the user or downloaded from social network websites or third parties.

All users must comply with the rules and regulations of European and international law and the rules of conduct of the internet. They must also comply with the tax and legal status, regulations and restrictions that govern their respective country.

It is prohibited in any way to send, re-broadcast or publish any misleading, illegal, threatening, defamatory, insulting, and pornographic, or any material that could encourage behavior that can be considered to be violating any law or raise any civil or criminal liability.

Republishing or reproduction of all or part of the content of the website without the written permission of Voyarent administrators is prohibited in any way.

To confirm the agreements, users accept and agree to all methods permitted by law including electronic or digital signature, e-mails, through the website, or in any other legal way.

For all stages of the booking process through the website, users agree to communicate and trade with each other strictly through the platform and communication between them outside the platform is expressly prohibited as well as the exchange of their personal data for concluding a future boat rental agreement.

Voyarent reserves the right to cancel   the account of users who do not comply with the terms and conditions, without notice. If any transaction that leads to cancellation or any other reason is proven the company acquires claims against the owner, renter, users or any third party and will be entitled to compen.


 3. SHIPOWNER OR OWNER

It means any natural or legal person, owner of private or professional boats, captain, shipowner, freight broker, manager or person authorized by them, over 18 years old, who uses the platform for registration, promotion and management of boats.

  •   The owner is the ultimate provider and solely responsible for the provision and execution of the charter service. Through the use of the website, they can register, display, advertise, manage their boats and accept online reservations. Depending on  their choice, they can accept online reservations with an automated reservation and payment process, thus automatically concluding an agreement and accepting the traveler’s reservation. They can also choose to accept the reservation at the request of the traveler and decide within 24 hours whether or not to accept the reservation. By choosing the Smart Search Service they receive requests to send a private offer from visitors.

  •  The shipowner agrees and accepts that he has full responsibility for the observance and execution of the services of the agreement, for the content, the accuracy and the correct information of the data of his registration.
  • The shipowner registration must be synchronized and displayed in real-time and status at the time of the request, indicatively with details and images related to information about the boat, the prices, availability, amenities and itinerary.There may be other additional charges for additional services on behalf of the owner, indicatively depositing a security deposit, providing a meal, etc. This amount is usually mentioned in the total price but is paid on the basis at check-in.

  • The shipowner agrees to be solely responsible for their registration details, including the rules regarding charges and penalties for renting  their vessel.
  • The owner is bound to provide documents and proof of ownership of his boat at any time requested.
  • The shipowner reserves the right to register their vessel in other platforms, providing that the prices set in Voyarent are at most equal to those set in other platforms and never higher.
  • The shipowners agree that, is responsible, committed, and obliged to protect the visitors’ data deemed necessary by the company to be transferred to them for the facilitation of the charter and the provision of their services and to comply with the European and international regulations of personal data protection.
  • The shipowner agrees, accepts and gives the right to the company, to transfer to the visitor their own personal data deemed necessary for completing the online reservation, achieving their immediate communication and finally the facilitation and execution of services ex part of the owner.

4. RENTER OR TRAVELLER OR VISITOR OR CHARTERER

Ιτ means any natural or legal person over the age of 18 who uses the platform for the purpose of finding and renting a yacht.The traveller can choose whether to book online, either by direct booking through Direct booking or by Indirect booking through the request process before accepting the booking.

  • Further, travelers  are given the ability to set the terms of their voyage with a more targeted search to request a personalized and improved offer through the smart search service only provided by shipowners who meet the criteria of this service . 

Whichever booking method the visitor chooses, they agree and accept the terms of use as well as the policy, the prices and the terms of the charter which the owner has registered on the platform.

  • The visitor agrees, accepts and is obliged to comply with international and European rules of personal data protection. The visitor agrees, accepts and gives the right to the company, through the website, to transfer to the owner their personal data deemed necessary to make the online reservation, to achieve their immediate communication to facilitate and execute the services on behalf of the owner only. The visitor also agrees, commits and is obliged to protect the owners’ personal data which the company deems necessary to transfer to them for facilitating the charter and the execution of the platform’s services.
  •  If the visitor chooses and proceeds to book without a captain, within 24 hours after the booking confirmation, they are required to present two navigation licenses to the owner. In case the visitor fails to do so, the owner will inform the visitor by email that  they have another 24 hours at their disposal to  fulfil their obligation. If the visitor does not proceed at the presentation of the documents, the owner can request the booking cancellation in accordance with the cancellation policy registered during the registration of the vessel on the platform and then the owner will receive the cancellation amount minus Voyarent's service fees. In this case, the owner must inform Voyarent at support@voyarent.com.
  • The owner is also entitled to request the cancellation of the reservation in the above way if he notices that the renter's navigation qualifications do not correspond to the navigation diplomas presented by the latter. In this case it is up to the owner to cancel the reservation, or to appoint his own crew to make the trip at an additional cost to the renter.
  • The renter agrees and accepts to strictly observe the rules of the vessel not to use the vessel for a purpose other than that written in the charter agreement.
  • He must comply with the principles of good seamanship, have sufficient experience in the management of the vessel and have certificates of competency available.

It is forbidden to use the boat for commercial purposes or to use drugs or alcohol on the boat.

  • He is obliged to deliver the vessel in the condition in which he received it and to sail in the sea area defined by the owner.
  • He is obliged to check according to the inventory list and identify any deficiencies.
  • Shortcomings that escape the owner's attention do not give the customer the right to request a discount.

Extraordinary repair costs

During the trip, necessary repairs due to wear and tear of materials by the renter require the permission of the owner.

  • Damaged spare parts must be kept with the purchase invoice and delivered to the owner who will proceed with compensation upon delivery of the vessel and inventory.
  • The charterer is obliged to return the vessel on time to its base on the day and time according to the charter agreement
  • The rental time mentioned in the contract includes the cleaning time, the fueling time, the check in check out time
  • In case of delay in returning the boat to its base for any reason, the rules of the respective owner stated in the agreement will apply

5. BOAT REGISTRATION 

Boat registration means the publication of the details and characteristics of each boat by the owners. Each owner can register an unlimited number of boats for free.


6. BOAT RENTAL 


This means the boat charter agreement between owners and renters through the platform.

7. BOOKING OPTIONS AND STEPS


Bookings are made with a few simple steps  through secure payment solutions in the following ways which, upon acceptance, bookings are a binding agreement between renters and owners.

 IMMEDIATE ONLINE BOOKING: Immediate payment of the reservation after selection of the boat by the renter and confirmation, without the process of approval and acceptance of the reservation by the owner. After charging the amount of the rental price from the renters' account, Voyarent sends the confirmation and the booking details to those involved.

 AFTER RENTERS’ REQUEST TO THE OWNER: The renter, after choosing the boat of his choice, activates the reservation request to the owner. The owner has 24 hours to answer whether or not he accepts the reservation. The payment of the reservation is activated automatically with the acceptance of the owner. Voyarent after charging the 50% of the rental  from the renter's account sends the confirmation and the details of the reservation to the involved parties.

SMART SEARCH

When using Voyarent's Smart Search feature, renters can input their travel preferences to find the perfect boat for their needs. Once the search is complete, the owners whose boats match the search criteria will receive the renters' requests. The boat owners then have a 24-hour to respond to the request and express their interest in the renters by sending their offer. Once an agreement has been reached between the owner and the renters, both parties will accept and confirm the booking. At this point, the reservation payment is automatically activated and charged to the renter's account. Voyarent then sends a confirmation of the booking and all the relevant details to everyone involved in the transaction. In the case that a renter needs to cancel their reservation, they can do so through the Voyarent system by activating the "CANCEL" option. The automated system will then confirm the cancellation and notify all parties involved. During the cancellation process, a detailed description of the refund will be provided. The amount of the refund will depend on the time of cancellation and the cancellation policy chosen and registered by the owner. Once this information is provided, Voyarent will initiate the refund process, which will be completed within 15 working days, in accordance with the platform's terms of use. If the owner does not have a specific cancellation policy, Voyarent's default policy applies. According to this policy, renters can receive a refund of up to 100% if they cancel up to 24 hours before boarding. However, if the cancellation occurs within 24 hours of boarding, the amount already spent will not be refunded. It's important to note that in each case of a refund, the recipients of the refund will be charged the service cost of the platform, which is calculated based on the total amount of overnight stays, including staff remuneration. The refund process, including this cost, will be completed within 15 working days.

8. CANCELLATION OF RESERVATION-REFUNDS

The Charterer has the option to cancel the reservation through the system before boarding, by activating the ‘CANCEL’ option.
 The automated system will proceed to the confirmation of the cancellation and will inform all parties involved.

  •  During the cancellation process, a detailed description of the refund will appear, which will indicate the amount of the refund depending on the time of cancellation and the cancellation policy chosen and registered by the owner. After that, the company will activate and complete the refund procedure according to the terms of use within 15 working days.
  •  Daily Cruises cancellations are subject to the respective owner's cancellation policy. In case there is not a cancellation policy stated by the owner, the cancellation policy applied by the platform is:

Cancellation and Refund of up to 100% on Daily Cruises, if canceling up to 24 hours before boarding. For cancellations up to 24 hours before boarding, the amount already spent is not refunded.

 In each case of refund, the recipients of the refund are charged with the service cost of the platform, which is calculated on the total amount of overnight stays including staff remuneration.

The refund process is completed within 15 working days.

9. CANCELLATION POLICY

FLEXIBLE

100% refund if cancelled up to 7 days before boarding.
 50% refund if cancelled up to 1 day before boarding.

MODERATE 

100% refund if cancelled up to 31 days before boarding.
 50% refund if cancelled up to 8 days before boarding.

STRICT

60% refund if cancelled up to 31 days before boarding.

VERY STRICT

50% refund if cancelled up to 60 days before boarding.
 (In the event that the vessel is re-chartered, the amount corresponding to the corresponding rental period of the initial rental will be returned to the Charterer)

10. REFUNDS FOR REASONS OF FORCE MAJEURE

It includes any unforeseeable event beyond the control of Voyarent and the Users such as, natural disasters, (fires, storms, floods,) war or terrorist attacks, disabilities and serious illnesses, damage to the vessel causing inability to sail the vessel, blockages and slowdowns in electronic communications networks.

In cases of force majeure and after you have provided the appropriate evidence within 24 hours of the event:
You are entitled to change the date of the voyage depending on the availability of the vessel at the time of cancellation in the following cases:

1.      Death or serious illness of the traveler or close family member.

2.      Natural disaster or political unrest in the country, on the day of boarding.

3.      Due to quarantine imposed at the place of boarding.

Amount already spent is non-refundable.

11. SPECIAL CIRCUMSTANCES CANCELLATIONS

  • Weather cancellation:
  • Special weather forecasts and instructions that prevent itineraries at sea
  • The charterer, as the person responsible for the charter, is obliged to be informed in time about the weather and to take preventive measures not to risk the integrity and safety of the passengers and the vessel.
  • It is forbidden to sail at the start or during the charter when the wind exceeds 8 bf.
  • In the case of a trip cancellation due to bad weather, both the owner and the renter have the option to mutually decide to postpone the rental and must inform Voyarent. In addition to rescheduling the rental date, the owner may choose to offer the renter a refund. The amount refunded will be the percentage of the reservation corresponding to the period in which the trip will not take place. The exact percentage is determined by the owner and is outlined in the Weather Cancellation policy. However, Voyarent's service fees will not be included in the refund. If the owner cancels the reservation due to a proven inability to sail the boat because of damage, they are obligated to arrange for a replacement vessel within 24 hours. The replacement boat must be of the same age and category as the original. If the replacement cannot be provided within the given timeframe, the reservation will be canceled and the renter will be refunded 100% of the reservation value, excluding Voyarent's service fees. Additionally, after 24 hours of waiting for a replacement vessel, the renter is entitled to claim accommodation costs for each day that the boat is not available.(The first 24 hours of delay are not compensated). The renter also has the right to unilaterally terminate the contract. If the owner cannot repair or replace the boat with one of the same category, value, and age, the renter will receive a full refund of the payment, minus the platform's service fees. In case the shipowner's registration substantially differs from the one presented to the renter, such as providing a smaller or different boat, the renter must promptly contact Voyarent with appropriate evidence within 6 hours. It is then necessary to discuss the issue with the owner. If no contact is made within 6 hours, the renter will not be entitled to a refund. Although Voyarent is not obligated to mediate, they will still reach out to the owner to help resolve the problem. If the conditions mentioned above are met, the reservation will be cancelled, and the renter will receive a refund of 100% of the payment, minus the platform's service fees. If the owner cancels the reservation for reasons not mentioned in previous clauses, the cancellation is considered unjustified. In this case, the owner must arrange for a replacement boat that is of at least the same value, age, and category as the original. If a suitable replacement cannot be provided, Voyarent will cancel the reservation and refund 100% of the booking value to the renter. The platform's service fees, however, will still be deducted. In all cases where a refund is required, the commission paid by the renter is returned by Voyarent to the renter in the form of a voucher. This voucher is valid for one year from the date of issue.
  • In case of cancellation of the trip due to bad weather, the owner and the renter may jointly decide to postpone the rental and must inform Voyarent. In addition to changing the rental date, the owner may offer the renter a refund. In the case of a refund, the percentage of the reservation corresponding to the period of time in which the trip will not take place is refunded. This percentage is set by the owner in the Weather Cancellation policy, excluding the Voyarent's Service Fees.

The commission is returned to the renter in the form of a voucher and is valid for one year from its issue.

  •  In case of cancellation by the owner due to proven inability to sail the boat due to damage: The owner must arrange for the replacement of his vessel with another of at least the same age and category. The owner is obliged to replace the vessel within 24 hours. If this is not possible, after 24 hours the reservation will be canceled and the traveler will be refunded 100% of the reservation value minus Voyarent's service fees.

After 24 hours the charterer is entitled to claim accommodation costs for as many days as the boat is waiting.

It also acquires the right to unilaterally terminate the contract. The owner has the obligation to repair the boat or replace the boat with one of the same category, same value and age. If this is not possible, 100% of the money is returned to the renter, minus the platform’s service fees.

The commission is returned to the renter in the form of a voucher and is valid for one year from its issue.

  • In case the registration of the shipowner differs substantially from the one presented to the renter (e.g., smaller or different boat), the traveler must contact us immediately by providing the appropriate evidence within 3 hours and then discuss the problem with the shipowner. If no contact is made within 3 hours ,the renter is not entitled to a refund. Although the company is not obliged to arbitrate, it will contact the owner in order to help resolve the issue.

For the cases that meet the above conditions, the reservation is cancelled and 100% of the money is refunded to the renter, minus the platform’s service fees.

The commission is returned to the renter in the form of a voucher and is valid for one year from its issue.

  • In case of cancellation of the reservation by the owner for reasons not mentioned in articles 10 and 11, the cancellation is considered unjustified. The owner must arrange to replace his boat with another of at least the same value, age and category. If this is not possible, the reservation will be cancelled and the company will refund 100% of the booking value to the renter. 

12. PAYMENTS

Transactions through the platform are conducted in Euros, ensuring a streamlined and efficient payment process for both renters and owners. Reservation fees from renters and payment of these fees to the owners are conveniently and securely processed electronically through the platform. Your money remains safe until the completion of your booking, providing you with peace of mind throughout the transaction process prioritizing the security and confidentiality of payment information, and operating in compliance with the highest electronic payment security standards set by the PAYMENT CARD INDUSTRY (PCI). These standards are maintained through the use of secure certified payment processing solutions provided by Stripe, which employ advanced encryption protocols to safeguard data transfer. The secure payment gateway provided by Stripe guarantees the protection of your payment information  The PAYMENTS article outlines the accepted payment methods, with credit and debit cards such as MasterCard, Visa, and American Express being viable options. Upon completing your payment, you will receive a booking confirmation email from our team, and the necessary legal documents will be issued. Voyarent takes pride in prioritizing the safety of your funds. Refunds are available according to the terms and conditions of the platform. It is important to note that if the owner has specified payment terms, they take precedence over the general rules outlined here, and the owner's Refund and Cancellation Guarantee applies accordingly. Through these secure and reliable payment mechanisms, Voyarent aims to provide a seamless and trustworthy experience for all users of the platform.

  • The company is not responsible for remittance transfer costs and currency conversion rates.

12 ADVANCE PAYMENT METHOD

The visitor is allowed to choose the Advance Payment method by initially paying 50% of the total amount of the reservation and paying the remaining amount due 35 days before check in.


The Advance Payment Program is available to guests for qualifying bookings when paying with certain Payment Methods.


  • If you choose to book with the Advance Payment Mode, the Voyarent Platform will notify you of the amount of each payment due.


  • You authorize Voyarent to collect all remaining amounts due from you in accordance with these Prepaid Feature Terms using the Payment Method used to make the reservation or otherwise as permitted under the Payment Terms.


  • You agree that by selecting the Advance Payment Mode, you may not be able to pay for the booking with a different Payment Method


  • If you make any changes to a booking made with the Advance Payment Mode you will be informed of the revised payment plan, as the case may be, through the Voyarent Platform.


  • If the amendment increases your Total Charge, you may be required to make an additional partial payment of the new Total Charge by you in accordance with these Prepaid Feature Terms using the Payment Method used to make the booking or otherwise as permitted according to the Payment Terms.


  • If Voyarent is unable to collect any payment in accordance with these Advance Payment Feature Terms, you authorize Voyarent to cancel the reservation on your behalf.


  • If the booking is canceled according to Voyarent rules you are not entitled to a refund.
  • If there is a published cancellation policy of the host it takes precedence over Voyarent's rules. You acknowledge that you may incur cancellation fees in accordance with the cancellation policy of the Host and Voyarent.


You will not be charged additional fees for using the Advance Payment Feature.


13. OWNER PAYMENT


This refers to the amount of money that the owner will receive as a fee for the charter. 24 hours after the completion of the charter, and if no valid and proven dispute on the part of the traveler has arisen, the company will automatically activate and complete the payment process to the owner within 15 working days according to the payout method they will select in the Account option on their profile, according to the article PAYMENTS. The deadline for submitting a dispute either by the customer or the owner is up to 24 hours after the completion of the trip.

14. DISPUTES 


After the end of the trip and up to 24 hours, both the renter and the owner of the boat, have the opportunity to raise a dispute (Dispute), activating the special option from the control panel. Disputes that have arisen during the trip and monetary claims are required as a result can be discussed through the dispute. Through the dispute ,the 2 parties (renter and owner) have the ability to address the issues to the company in order for it to contribute voluntarily to the smooth conduct of the process by proposing an unbiased compromise solution, if necessary, always in accordance with the terms of use of the platform.
Voyarent will not consider any claim if there is no signed contract between the renter and the owner. Claims must be sent to Voyarent within 24 hours of check in.

15.RECEIPTS AND INVOICES


The company issues documents to those involved, only for the commissions of its services, (service fees) as well as for refunds due to cancellations.
The issuance of receipts for all other charges that refer to both the remaining amount of the original value of the reservation minus the platform’s service fees and additional possible expenses that may arise until completion of the trip, (indicative mooring fees or security deposit which are collected directly by the owner with a payment method of his choice.) is a responsibility and obligation of the owner.

16. DETAILED CHARTER FEES

  • Overnight charge

The amount of money that refers to the respective daily stay of the renter. 

  • Crew fees

This refers to the charge for the crew fee.

  •  Cleaning fees

This refers to the charge for cleaning the boat.

  •  Additional Passengers 

This refers to the charge for extra travelers. It is calculated based on the charge per traveler, for a number of travelers higher than the number specified by the owner.

  • Weekend Pricing 

This means the daily charge for Fridays and Saturdays, if this is different from the daily charge for the other days of the week.

  •  Fuel fees

It means the amount of money that refers to the cost of fuel of the boat which the renter pays to the owner of the boat after the end of the trip.
The boat is always delivered with a full fuel tank.
In case the cost of fuel is the responsibility of the traveler, he must deliver it to the owner again with the full fuel tank at his own expense, as he received it. In case the cost of fuel is the responsibility of the owner, then the renter has no obligation to return the boat with the full tank.

  • Mooring fees

The amount  that refers to the expenses of supplies, food, drinks, mooring, electricity and water supply in the mooring marinas (excluding the starting point marina) and other charges that are not mentioned in detail and may arise.

  •  Warranty charge

This refers to the refundable amount paid in advance by the visitor, which is intended as compensation to the owner in case they cause damage. . The Guarantee is returned upon completion of the reservation and inspection of the boat. In case  there are damages that are not covered by the warranty, the owner reserves the right to submit supporting documents and claim compensation within 24 hours after the trip’s end. The renter is obliged to pay for the respective  damages.

  • Charging for a different marina terminal

This refers to the amount of money that the renter is charged to be able to check out at a different port-marina from that of departure, provided that it is within the voyage of the boat.

17.CHARTER DISCOUNTS

  •  Early bird booking discount

This refers to the amount of the discount that the guest earns if the booking is made at an early date. The discount rate depends on how early the booking is made.

  • Last-minute discount

A last-minute discount refers to the discount earned by the renter if they book something from the available rental offers registered by the owners as ‘last-minute availability’. For such listings, there is not a cancellation option due to insufficient time between the reservation and the start date of the trip.

  •  Long-term discount

A long-term discount refers to the discount earned by the renter if they make a long-term reservation. The discount rate is adjusted depending on the reservation’s length.

18. VOYARENT SERVICE FEES

  •  In confirmed reservations, the company charges the owner with a commission for the services with the partners-owners of Booking Manager MMK the percentage stated in the API MMK of the total amount of the booking.
  •  For confirmed reservations, the company charges the owner with the minimum cost of the platform’s services which is 15% (VAT is included where there is an obligation).

The Smart Search service is optionally selected by the owner during the boat registration process. Subscription to or cancellation of the Smart Search service can be performed at any point. 
The company also charges the renter with a commission of services at a rate 15% per case (VAT is not included where there is an obligation).

The platform’s service fee is calculated on the total amount of overnight stays plus the crew fees, additional passenger fees, different marina terminal fees and cleaning fees . In case of cancellation, the service fee is non-refundable.

Before proceeding with the booking confirmation, the guest is informed about the service fees which are listed separately in the booking costs breakdown.

18.2 For Daily Cruises confirmed reservations, the company charges the owner for 15% of the reservations total amount as a service fee.(VAT is not included where there is an obligation).

The company reserves the right to change the policy, the terms of use and the charges of all the services it provides. In any case of change of charges, the company will inform its members in a timely manner.

19. BOAT INSURANCE

Boat insurance is an obligatory requirement, and it is the sole responsibility of the shipowner to ensure that their vessel is adequately insured. In essence, the shipowner assumes full accountability for selecting and maintaining an appropriate insurance policy for their boat, which safeguards their interests and the interests of others who may be affected by the boat's operations.The company has no present or future responsibility from the non-coverage of the insurance chosen by the owner against any user or third party.

In the booking process, please ask to check the safety and legal documents of the boat.

20. SECURITY DEPOSIT

During the rental period, it is important to be aware that there may be instances of damages, losses, or additional costs that could arise. These additional costs are separate from the overall cost of the overnight stay and services that the traveler has already paid for upon confirmation of the reservation. 
The amount of the security deposit varies depending on the boat and is set by the owner during the boat registration process. The security deposit is paid in advance by the traveler directly to the owner at the time of receiving the boat before departure. This transaction solely takes place between the traveler and the owner, as the company facilitating the rental does not have any involvement or receive any fees or commissions related to this process.
The security deposit is returned to the traveler upon return and inspection of the boat as long as there is no dispute.
The method of payment of the security deposit  is  decided after consultation with the owner and the company does not bear any responsibility.

21.CHARTER AGREEMENT AND INVENTORY FORM

A charter agreement is a lease agreement that sets out all the details of the boat rental agreement.
The inventory form describes the equipment as well as the supplies included in the vessel at the time of departure.
The charter agreement and the inventory form are recorded in the vessel records.
Both the agreement and inventory are signed by both the traveler and the shipowner before the boarding and handling of the keys.
The checking of the inventory is made in the presence of the owners or their representatives and travelers on boarding and disembarking.
Both parties agree and undertake to, without delay, present the supporting documents required for the certification and security of the booking and the transaction.

22.COMMENTS AND REVIEWS

After the conclusion of the journey, a questionnaire form will be provided to both the owner and the traveler to assess and analyze the overall experience of the trip. This comprehensive form enables visitors to articulate their impressions and feedback through various mediums such as text, photos, or even videos. It offers them the opportunity to express their thoughts, highlight any standout moments, and provide constructive criticism if necessary. By encouraging open communication and constructive dialogue, the questionnaire form serves as a valuable tool for enhancing the overall quality of the trips and fostering a positive and satisfactory experience for all parties involved. Simultaneously, this feedback mechanism allows the owners to evaluate and reply to the reviews left by the travelers. It presents an opportunity for the owners to understand the strengths and weaknesses of their offering, enabling them to enhance the quality of their  services   By encouraging open communication and constructive dialogue, the questionnaire form serves as a valuable tool for enhancing the overall quality of the trips and fostering a positive and satisfactory experience for all parties involved.   

23. BEGINNING AND END OF THE ITINERARY


Beginning of the trip means the date and time of check in. End of the trip means the date and time of check out.

24. OPEN DATE BOOKING

The charterer has the possibility to change the date of the reservation up to 7 days before the start of the trip. Can manage the change of reservation through the account and is only valid if the owner offers this service. The date change is subject to vessel availability at the time of the change and will be valid for a period of 18 months from your original booking.

The service is subject to an additional charge on the total amount of the reservation and is collected on behalf of the owner. The service is optional for both owners and travelers.

25.GENERAL


These terms of use may be reviewed and updated by the company at any time.